Thousands of immigration files assigned to inactive agents

Some of them have not joined the system for more than a decade, according to information obtained by the CBC, the English network of Radio-Canada.

Data from the Global Case Management System (GCMS) ofIRCC – an internal system used around the world to process immigration and citizenship applications – shows that 59,456 open, pending or reopened immigration application files have been assigned to 779 former employees or dormant users since last February.

The ministry told CBC that when the user becomes inactive, this means that he is no longer using his system and therefore his accesses are no longer available.

The data also shows when each individual employee or user logged into the ministry’s system.

Agents inactive for 15 years

We can publicly identify the employees ofIRCC for codes consisting of a combination of letters and numbers, for example AB12345.

Thus, the oldest connection to the system dates back to October 6, 2006, with a request attributed to a code based in Montreal. In addition, 19 requests were assigned a code or an Edmonton employee who last logged into the system on May 9, 2007.

I am horrified that their system can even do that.said Andrea Bote, who applied for permanent residence in Canada and whose file was sent to an inactive user.

How can something like this be ignored for so long? There are many files that end up between the cracks. »

A quote from Andrea Bote, candidate for permanent residence permit

Immigration lawyer Jean-Sébastien Boudreault is no longer surprised by these horror stories.

Before we could talk to immigration officers, we were able to talk to managers, but now there are walls everywhere, we have trouble talking to peoplehe said on Monday morning in the broadcast First infoat ICI RDI.

Of course, procedures must be in place, declares Me Boudreault. But we have put so many procedures, put so much distance between the user, the immigrant, his representatives and the officials, that we are no longer able to talk to anyone.

According to him, deadlines no longer make sense. For that reason, he advises applicants for immigration follow their cause and D’act quickly when deadlines appear on the website forIRCC is overwhelmed.

Files worldwide

Earlier this year, the CBC shared the stories of several people whose cases were lost in limbo after being assigned to a single agent, known as DM10032. For years their demands went untouched.

After the release of the report, applicants assigned to that agent — who had become inactive, the ministry confirmed — finally saw their files progress in the months that followed.

The CBC filed a Freedom of Information request in January withIRCC to get all codes for inactive employees or users who had files assigned to them.

In October, the ministry finally sent data showing the list of hundreds of codes, a mix of former employees and usernames that were no longer active as of February 2022.

These codes are based around the world: at Canadian airports, at port customs and at visa application centers, at embassies and consulates in the United States, the Philippines, India, Haiti, Poland, Brazil and Tunisia, to name a few.

Ottawa, at the top of the list

Ottawa has the highest number of inactive codes. The federal capital was followed by Edmonton, Vancouver and Sydney in Nova Scotia.

Code SM10353 was the most problematic, with 9,540 immigration applications assigned to it. This former Sydney-based employee or user last logged in on March 23, 2021.

The user code is a unique identifier. Once assigned, no other user can have the sameexplained a spokesman forIRCC. If a user no longer needs to use the system, his code becomes inactive.

The ministry stated that it was unable to delete user accounts that are no longer operational, as this would result in loss of traceability.

The reason for IRCC have assigned records to inactive users or what happens to requests related to these codes is unclear. The ministry has not provided a response to this matter to the CBC.

The department clarified that the processing of applications may involve more than one official and that files may be transferred from one center to another for reasons of efficiency.

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